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When your machine is down, you need someone to talk to. Lost production time is expensive. Technical phone support is provided 24-hours a day, 365-days a year. You always have access to a highly qualified specialist. CRI is available during normal work hours: Monday through Friday from 7:00 to 5:30 by calling 1-800-249-8103. We have a special number for after hours emergencies. The person who answers will assess your specific needs and provide a technician experienced with your special issues to talk to.
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Mechanical, electrical, hydraulic, and general maintenance issues can sometimes be handled right over the phone. For more serious issues, one of our trained technicians will be sent to your location for hands-on repair.
CRI offers customer centered service by providing diagnostic and technical assistance for emergencies and problems. If telephone support is not sufficient, CRI will dispatch one of its trained rebuilders to perform on-site support. When your maintenance staff can't solve mechanical, electrical, hydraulic, or program issues with your Cincinnati centerless grinder, just give us a call. CRI has a staff of experienced field service technicians available for on-site machine repair.
CRI has technical support specialists ready to serve you. We understand that your maintenance workforce needs quick and accurate information and support regarding their maintenance issues, and that is our goal. CRI provides technical support on all models of Cincinnati centerless grinders. The technician is matched to the problem. CRI will send electrical, program, or mechanical technicians, or those with expertise in all areas. All of this is part of CRI's comprehensive support to help you maintain productivity.
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